ERP Sourcing Options as Support for SAP ECC Ends

Published: April 2024


In 2020, SAP announced the end of mainstream maintenance for SAP ECC by the close of 2027, affecting 23,000 customers (67% of SAP ECC users) without SAP S/4HANA licenses. Justifying this investment without business transformation poses a set of challenges including ROI, operational control, ERP landscape management, future adaptability, and commercial considerations. Decisions regarding the ERP's future role hold immense importance.

How to Achieve Manufacturing Operations Excellence: SAP Solution Guide

Published: April 2024


In the fiercely competitive landscape of the manufacturing industry, operational excellence is not just a buzzword but a critical necessity for success. It is the driving force behind efficient production, high-quality products, satisfied customers, and sustainable growth. Achieving operational excellence in manufacturing requires a strategic approach, a commitment to continuous improvement, and the integration of key principles into the organization's fabric.

Data Migration to S/4HANA How to Choose Best Tools & Strategies

Published: March 2024


In today's competitive business environment, the shift towards modernizing ERP systems with S/4HANA migration is gaining momentum. SAP S/4 HANA offers organizations a means to cut down on operational IT costs by simplifying their IT setups. This evolution promises advanced analytics, simplified processes, improved agility, and enhanced efficiency. However, legacy data migration complexities often lead to cumbersome processes and reliance on third-party solutions.

SAP S/4HANA: A Game-Changer for Manufacturing Excellence

Published: February 2024


In the dynamic manufacturing landscape, staying ahead is a necessity amid the digital transformation wave. SAP S/4HANA is a game-changer, offering a smart move for manufacturers to optimize processes, enhance agility, and elevate their business. As industries undergo the digital revolution, the pressing need for agility and innovation finds a solution in SAP S/4HANA—a beacon of transformation with capabilities that redefine the landscape. From in-memory computing to advanced analytics and industry-specific solutions, SAP S/4HANA reshapes manufacturing operations, making it a prudent and forward-thinking choice for staying competitive.

SAP ECC to S/4HANA Cloud Migration: Elevating Business Agility

Published: February 2024


In today's fast-paced business landscape, staying ahead of the curve is imperative for organizational success. As industries evolve and business challenges become more dynamic, enterprise resource planning (ERP) solutions are pivotal in ensuring seamless operations. The transition from SAP ECC to SAP S/4HANA Cloud stands out as a crucial move for organizations aiming to not only adapt but thrive in this ever-changing environment.

SAP S/4HANA Enterprise Management - Release 2023 Enhancements Guide

Published: February 2024


In the dynamic landscape of today's business world, where adaptability and efficiency are paramount, enterprises are continually seeking cutting-edge solutions to streamline their operations. The Enterprise Management Layer for SAP S/4HANA stands out as a pivotal tool that addresses the intricate needs of modern businesses. Unveiling its latest advancements in Release 2023, this layer offers a comprehensive suite of ready-to-consume preconfigured end-to-end business processes across all application areas.

SAP Analytics Cloud & SAP Data Warehouse Cloud: Key Feature & Business Benefits

Published: February 2024


The integration of SAP Data Warehouse Cloud and SAP Analytics Cloud heralds a new era of efficiency and innovation for businesses. This dynamic duo is already renowned for their seamless live connection and the ability to leverage shared model semantics, including currency conversion and multi-language support. The latest milestone in their integration journey takes this partnership to greater heights by establishing a robust Planning integration.

How to Customize Your SAP S/4 HANA Cloud Strategy?

Published: January 2024


In the ever-changing enterprise tech landscape, organizations using SAP face the challenge of customizing solutions to meet their unique business needs. SAP S/4HANA Cloud emerges as a pivotal player in this dynamic scenario, providing a platform for business innovation. The decision between SAP S/4HANA On-Premise and SAP S/4HANA Cloud is contingent upon the nuanced requirements and priorities of each company, demanding a thorough evaluation of organizational needs to determine the most suitable path forward.

Integration Monitoring SAP SF & SAP S/4 using SAP Cloud ALM

Published: January 2024


In the rapidly evolving landscape of interconnected businesses, achieving seamless integration across diverse enterprise systems is paramount for ensuring operational efficiency and data accuracy. Enterprises leverage the power of SAP Cloud ALM Integration & Exception Monitoring to proactively monitor and resolve diverse integration issues. This comprehensive solution not only supports the oversight of standard integrations but also provides a unified user experience, consolidating monitoring activities for SAP SuccessFactors, Cloud Integration, and S/4HANA into a single Integration Scenario.

SAP Build Process Automation

Published: January 2024


Unlock unprecedented efficiency with SAP Build Process Automation, a revolutionary solution reshaping workflows with drag-and-drop simplicity. Seamlessly adapt and innovate business processes through intuitive interfaces, automated features, decision logic management, and machine learning capabilities allowing you to streamline your highly repetitive and manual business processes, wondering how to activate your SAP Build Process Automation package or access it for free? Discover the key steps and harness the power of streamlined automation for your business success.

SAP BRIM Advanced Billing and Revenue Innovation Management

Published: December 2023


In the dynamic business environment, Businesses need personalized products and services with personal pricing models that can be created quickly to serve and capture fast-moving business opportunities for (possibly) many clients. SAP Billing and Revenue Innovation Management (BRIM) is a helpful solution for this growing requirement. It provides a comprehensive platform for monetizing goods, services, and subscriptions that satisfies customer demands for flexibility, value, and customization while assisting organizations in staying ahead of market disruption.

Lead Rebate Management: From Spreadsheets to Cloud-Enabled Solutions

Published: December 2023


In the ever-evolving landscape of business,rebate management has become a crucial aspect of success for many organizations. However, not allrebate management systems are created equal. Some fall shortin terms of scope, leading to limited supportfor diverse business goals. Others sufferfrom a siloed approach,relying on fragmented spreadsheets thatresultin inconsistencies and a lack oftransparency. And then there are those that are disorganized, leaving businesses drowning in a sea of data scattered across multiple versions of spreadsheets. Butfear not,there is a solution.

Harnessing the Power of No-Code Low-Code Automation: A Comprehensive Guide

Published: December 2023


Automation has become a critical component of business operations, enabling companies to streamline processes, increase efficiency, and drive growth. In recent years, the emergence of no-code and low-code development platforms has revolutionized the automation landscape. These platforms empower users of all skill levels to design and build applications without extensive coding knowledge, opening up a world of possibilities for digital transformation.

SAP Details First Cloud-Only Innovation

Published: November 2023


SAP recently reaffirmed its dedication to cloud-based ERP solutions during the "Rise into the Future with SAP" event. Central to this commitment is the introduction of cloud-only innovations, particularly in the realm of generative AI. One notable announcement was the unveiling of Joule, a generative AI assistant set to transform daily workflows within the SAP ecosystem.

The Role Of CIOs In Accelerating Digital Transformation With Low-Code/No-Code

Published: November 2023


Digital transformation has become a critical focus for businesses worldwide, and CIOs play a crucial role in driving this transformation. However, traditional software development processes often face challenges such as lengthy development cycles, high costs, and a lack of agility. This is where low-code and no-code development platforms come into play, offering CIOs a solution to accelerate digital transformation.

The Intelligent Enterprise For The Professional Services Industry

Published: November 2023


An industry facing disruption Will the largest services firms of the future have far fewer employees and more freelancers, and will they deliver everything as digital services? For years, the industry was built on the “leveraged talent” model, relying on teams of top experts. Today, that model is giving way as firms automate basic tasks, develop digital knowledge-based products, and rely more on a network of non-employee workers.

3 Essential Rebate Management Tips To Increase Profit Margins

Published: October 2023


Managing Vendor and customer rebates effectively and efficiently are the most delicate part of the business. We can share with you three tips to help you with that. Accrete has gained knowledge and experience by assisting several companies. We streamlined their rebate processes and enabled them to increase their profit margins.

How To Use The Flexibility Of AMDP Along With Effectiveness Of CDS View

Published: October 2023


As SAP is moving towards code push down technique using top-down approach, both CDS views and AMDP are very powerful tools to achieve this framework. As both CDS view and AMDP have their own pros and cons, choosing one of these is governedby the business requirement as well involved landscape.

Understand SAP BTP Business Benefits & Immense Capabilities SAP BTP GUIDE

Published: October 2023


SAP Business Technology Platform (BTP) is a cloud-based platform that provides various services and tools to develop, integrate, and extend enterprise applications. It is designed to simplify the development process and provide an easy-to-use environment for building, testing, deploying, and managing enterprise applications. SAP BTP enables companies to build and deploy enterprise applications quickly and efficiently, improve collaboration and productivity, and reduce costs.

The Cloud-based ERP Checklist: Is Your Business Ready For The Future?

Published: September 2023


Is your small to medium sized business ready to embrace the future of technology? With the rapid advancements in cloud computing, it's time to consider if your current enterprise resource planning (ERP) system can keep up. Introducing the Cloud-Based ERP Checklist – your essential guide to ensuring that your business is ready to leverage the power of the cloud.

SAP BTP Mobile Services: Build Engaging Mobile Apps

Published: September 2023


In today's digital era, mobile apps have become vital to business strategies, enabling organizations to engage with customers, enhance employee productivity, and drive operational efficiency. SAP BTP (Business Technology Platform) Mobile Services offers a comprehensive suite of tools and services that empower businesses to build engaging mobile apps that deliver exceptional user experiences.

Overcoming The Hurdles

Overcoming The Hurdles: How SAP BTP Revolutionizes The Manufacturing Industry

Published: September 2023


The manufacturing industry in the United States of America is an essential pillar of the country's economy. It encompasses a wide range of sectors, including automotive, electronics, aerospace, and consumer goods. With a rich history of innovation and a skilled workforce, the manufacturing industry plays a vital role in driving economic growth and creating jobs.

SAP BTP: Integration and Development Capabilities

Published: August 2023


As organizations continue to digitize and move to the cloud, there is a growing need for effective integration and development capabilities. SAP Business Technology Platform (BTP) offers organizations a comprehensive range of services and tools for building cloud-based application development and integration. By leveraging BTP platform capabilities, organizations can easily integrate various systems, optimize processes and data sources, automate workflows, and drive growth.

The Three Faces of SAP Migration: Greenfield, Brownfield, and Bluefield Explained

Published: August 2023


As companies continue to evolve and grow, their existing software systems may no longer meet their needs. For those using SAP as their enterprise resource planning (ERP) solution, there are three primary approaches to consider when it comes to migrating to a new system or upgrading an existing one: greenfield, brownfield, and bluefield migration.

Demystifying Upgrade Scenarios in SAP BTP Integration Services

Published: July 2023


SAP Business Technology Platform (BTP) Integration Services provides a robust platform for seamless integration of various applications and systems. The platform leverages connectors and iFlows as building blocks for any integration scenario.

How To Save Costs And Time By Automating SAP S/4HANA Migration

Published: August 2021


The acceleration of digital transformation is driving companies to speed up the integration of new technologies and improve their business processes. SAP S/4HANA helps companies achieve these objectives and move forward with digital transformation by providing intelligent Enterprise Asset Management.

Smart Railways: Predictive Maintenance of Door Subsystem

Published: July 2021


Large assets in Railways require frequent health monitoring. These assets can be either train borne or along the tracks. Sensors and IoT technologies that are implemented together with integrated security, asset management, and predictive maintenance are improving timely decision-making for issues like safety, scheduling, and system capacity.

SAP FSM - Scheduling Direct Manual & Assisted Manual Planning

Published: June 2021


In many industries such as the medical devices industry, Food processing, Manufacturing, etc., any machine downtime means lost production volume which results in loss of thousands of dollars of revenue. According to Analyst firm Aberdeen Research, 82 percent of companies have experienced unplanned downtime over the past three years and that unplanned downtime can cost a company as much as $260,000 an hour!

Changing Business Models: The Shift To B2B2C and D2C Sales

Published: May 2021


Times are changing, and business models are no longer limited to only B2B or B2C. We are seeing a slow change to alternative models such as B2B2C (business-to-business-to-consumer), D2C (direct-to-consumer) or B2E (business-to-employee) in order to better meet more specific end-consumer needs.

Benefit & Enablers of Deploying IoT Solution

Published: February 2021


The rise of the data-driven economy with IoT enables improved productivity, cost optimization, and new business models. We have highlighted the benefits and enablers of deploying an IoT solution.

Channel Data Management

Published: January 2020


Channel data is critical for providing business insights for the indirect channel. It helps to determine revenue growth, rebate payments, and inventory management. Also, channel data provides insights into the effectiveness of promotion and marketing programs.

Field Service Management in Digital World

Published: August 2021


Digital technologies have changed field service management. It will change more and require organizations to anticipate this in their digital transformation roadmap. Digital technologies have enabled us to understand customers across every service and digital touchpoint to maximize loyalty and customer value.

Operational Excellence in Enterprise Asset Management

Published: November 2020


Organizations can achieve operational excellence can by effective execution of their business strategy. Companies can increase competitive advantage by operational excellence in the business processes, productivity, and value to the customer.

Reinvent your Business – Enterprise Asset Management

Published: August 2021


Gone are the days when enterprise asset management (EAM) was just a maintenance department responsibility. EAM is now becoming an integral part of organizations focused on the operations-centric business approach.

Smart Fleet Management with IoT

Published: October 2020


Fleet management systems monitor different kinds of motor vehicles such as cars, vans, trucks, aircraft, ships, and rail cars. Managing a fleet of vehicles is a challenging task. Fleet Management System or Enterprise Asset management system allows companies to remove or minimize the risks associated with vehicle investment and improve efficiency, productivity, and compliance with government legislation.

Smart Pumps – New Business Models with IoT

Published: October 2020


Centrifugal slurry pumps are used in many applications such as in the mining, chemical and in the industrial plants. Making pumps smart by implementing IoT has enabled the companies to change the business model and go from reactive to predictive operating strategies.

Smart Transportation Predictive Monitoring for Railways

Published: November 2020


Sensors and IoT technologies that are implemented together with integrated security, asset management, and predictive maintenance are improving timely decision-making for issues like safety, scheduling, and system capacity. Smart railways represent a combination of interconnected technological solutions and integrated software solutions to optimize the usage of assets, from tracks to trains.

Trends and Benefits of Implementing E-commerce for B2B Companies

Published: July 2021


Digital technologies are the new normal, and B2B companies also realized it. They are adapting and transforming their customer experience and selling strategies by adopting e-commerce as a primary sales channel.

Essential Rebate Management Tips to Increase Profit Margins

Published: September 2020


Managing Vendor and customer rebates effectively and efficiently are the most delicate part of the business. We can share with you three tips to help you with that. Accrete has gained knowledge and experience by assisting several companies. We streamlined their rebate processes and enabled them to increase their profit margins.

Here we have a list of top 3 must implement tips. These will help organizations to increase margins through effective rebate management.

Key Steps to Make Field Service Profitable

Published: November 2020


Many organizations consider field service as a cost-center for their business. Field service is a complex process, but still, it can be profitable. Every field-service interaction should be an opportunity for increasing revenue.

Here are four easy steps to convert your field service organization as a revenue contributor. Accomplish all four and rest assured your customers are delighted with service, your field service technician feels motivated and contributes to revenue substantially.

SAP PI/PO

Published: September 2020


Frequently Asked Questions

According to SAP, SAP PI dual-stack installations (ABAP and JAVA) will be supported by SAP only until the end of 2020. This scenario requires companies to upgrade/migrate to SAP PO release 7.5.

We have created the SAP PI/PO FAQ’s guide to provide the information to make an informed decision on how to balance the cost, risk, and time for SAPPO 7.5 Upgrade/Migration.

Custom Recipient Determination: Stop Sending Email Notifications to Inactive Partners/Users in SAP Sales Cloud (C4C)

Published: January 2020


Whenever an Opportunity is Closed Lost or Closed Won, an email notification is sent to the Sales Team involved in the Opportunity. In case any Sales Team member becomes inactive in the SAP Sales Cloud (C4C), they will also receive an email notification, even though their records are inactive.

Improve your customer experience management with SAP C/4HANA.

Published: September 2019


Frequently Asked Questions

During times of uncertainty, SAP Customer Experience and CRM are here for you. Improve your customer experience management with SAP C/4HANA.

The purpose of SAP C/4HANA FAQ's document is to provide frequently asked questions and answers about SAP C/4HANA, suite of five industry-leading cloud solution portfolios. These frequently asked questions cover business case value, integration, IT architecture, SAP C/4HANA solution functionality, and solution roadmap.

A GUIDE TO SAP S/4HANA

Published: October 2019


Frequently Asked Questions

Smart enterprises are transforming their operations with the in-memory computing and digital-enabling power of SAP S/4HANA.

The purpose of SAP S/4HANA FAQ's document is to provide frequently asked questions and answers about SAP S/4HANA, the next-generation business suite from SAP. These frequently asked questions cover business case value, integration, IT architecture, SAP S/4HANA solution functionality, and solution roadmap

Migrate Custom data/object in SAP S/4HANA

Published: October 2019


This blog addresses the issue of migrating data in custom tables. A new migration object has to be created or changes to an already existing migration object need to be made. Migration object modeler is the application that is used when custom data has to be migrated into SAP S/4 HANA system.

Compare SAP Cloud Platform Integration (SCPI) with SAP PO/PI

Published: July 2020


The architecture and functioning of SCPI and PI/PO are quite similar, to the extent that the integration flow designed in one system can be deployed in the other as well, thereby allowing for a smooth transition between the two systems.

Learnings from SAP Commerce Cloud Implementation

Published: July 2019


Most of the Hybris commerce projects are a part of the Digital Transformation initiatives at various organizations. The objective of these initiatives is to transform the systems/platforms and associated business processes to offer customers a unique service experience that exceeds their expectations.

How to Optimize Performance for Offline FIORI Applications

Published: September 2019


While using SAP FIORI application, there can be many scenarios when users are experiencing low connectivity or need to have their devices in offline mode. Delta load functionality plays a key part when syncing data back from the system

Integration Techniques for Creation of Service Tickets in SAP Service Cloud

Published: June 2019


When you buy a new product or service, you expect a fast delivery, quick support when the product is not working or guidance on how to use it. This requires an excellent multi-channel customer support management. The response should be quick, and the process should be efficient and streamlined. Customers can interact with the company through emails, by calling the Customer Support team, logging issues on a website, Chat etc.

Service Ticket Creation in SAP Hybris from SAP Commerce Cloud B2B/B2C Site

Published: July 2019


This blog describes how to integrate SAP Commerce Cloud with a SAP Hybris for Service. The blog is intended as a guide to help you perform the steps necessary for successful integration between the two systems.

Data Migration in SAP S/4HANA via Migration Cockpit

Published: June 2019


Data migration is a process of moving data from one computer storage type to other storage types. Data migration is not only moving data between two systems, but it also ensures that moving data should be of high quality, fit-to-use, consistent, is not redundant and can be used properly in target business processes to achieve organizational goals.

Guide to Configure Custom SD Output Types in S/4HANA using BRF+

Published: May 2019


BRF+ is part of SAP provided decision service management tool (DSM) and it is not new in SAP. But doing output management via BRF+ is new in S/4 HANA system. Before knowing how output determination and management is done in S/4 HANA system using BRF+, we must know what is BRF+ and how it works.

SAP Cloud Platform Integration (SCPI/HCI) Setup

Published: May 2019


SCPI is the integration service on the cloud that can be used to integrate processes and data in all of the above scenarios or to be more specific all the Application to Application, Business to Business, Business to Client Scenarios and also for multiple endpoints such as Cloud to Cloud applications, Cloud to On- Premise, etc. This blog demonstrates how to setup the SAP Cloud Platfrom for integration

Technical Overview of CDS View – SAP HANA Part II

Published: April 2019


CDS is a new data modelling technique in SAP HANA.It is an infrastructure that can be used by database developers to create the underlying (persistent) data model which the application services expose to UI clients.

Technical Overview of CDS View – SAP HANA Part I

Published: April 2019


CDS is a new data modelling technique in SAP HANA.It is an infrastructure that can be used by database developers to create the underlying (persistent) data model which the application services expose to UI clients.

Programming with ABAP on HANA

Published: September 2018


The focus of this blog is to present an overview of the new programming techniques in ABAP after the introduction of HANA database. The focus will be towards providing a guideline on why and how an ABAP developer should start transitioning its code to use the new coding technique’s.

SAP Cloud for iOS

Published: August 2018


Apple and SAP announced a partnership to revolutionize the mobile work experience for enterprise customers. This partnership would enable to combine the powerful features of native iOS apps along with the capabilities of SAP HANA. A new software iOS SDK was developed which would help businesses to make apps tailored to their needs.

S/4HANA Migration Scenarios

Published: July 2018


SAP S/4HANA is the latest ERP offering from SAP which uses in memory computing technology. In addition to advantage of speed which comes due to new technology, SAP S/4HANA offers a personalized, consumer-grade user experience with SAP Fiori.

Progressive Web Apps –The Future of Apps

Published: June 2018


Progressive Web App uses modern web capabilities to deliver a native app like user experience and it blurs the line between native & mobile web. Progressive Web Apps include new Web APIs, new design concepts, and new buzzwords.

Steps for SAP, SRM & Web portal Integration to Improve Customer service

Published: June 2019


The objective of this blog is to show how to integrate the backend SAP process with the web portal that customer care uses and to automate this entire process. This document focuses on how to retrieve information from SRM & ECC systems when customer care executive enters a Shopping Cart or Purchase Order number in its web portal’s search field.

Blockchain – New Buzz word for Banks, Technology and Other Industries

Published: May 2019


Blockchain is an ever-adding list of records, called blocks. i.e. whenever a new record is created, it is added as a new block to the previous one. Hence, the name Blockchain.

Automation of Spare Parts Picking by Integrating SAP ECC or S/4HANA with Vanas carousel

Published: January 2019


This blog describes how picking of spare parts can be automated and streamlined by integrating SAP ECC or S/4HANA solution with Vanas carousel.

AR/VR Possibilities and Potential in Your Organization

Published: January 2019


AR/VR is being tested and deployed for, to be implemented and used in a wide range of work-related applications. The technology is on its way to serve many work-oriented goals and objectives. With more and more innovations in these technologies, AR & VR are getting so effective and user friendly. AR/VR is mainly focused on increasing productivity gains in industrial manufacturing, automotive, medical and many more sectors.

SAP HANA for Dummies In–Memory Database Management

Published: July 2018


With the today’s progressive competitive market, Enterprise Computing is expected to be fast and most accurate. The need for performance-oriented Enterprise Computing spreads across industries like healthcare, travel and hospitality, logistics, pharmaceuticals, automotive and so on.

How AR/VR Technologies Influencing the Automotive Industry

Published: June 2018


Reality is three dimensional but how we have been interpreting it is on two-dimensional papers and screens. With the advent of augmented and virtual reality, it is now possible for humans to analyse things three-dimensionally, thereby reducing the human mental and physical effort.

CRM Roadmap to Achieve Customer 360 Views

Published: May 2018


Every company wants to delight their customers with their superior customer service. Sales representatives should have easy access to account information including Sales order status, Service Ticket status and Product complaints before going on a customer visit. Service Reps should have knowledge of the past services performed, commitments made by sales team, SLA’s, open service tickets and Parts ordered status

Introduction to SAP Cloud Platform Integration (SCPI)

Published: April 2018


SCPI is the integration service on the cloud that can be used to integrate processes and data in all of the above scenarios or to be more specific all the Application to Application, Business to Business, Business to Client Scenarios and also for multiple endpoints such as Cloud to Cloud applications, Cloud to On- Premise, etc.

How to transfer data from SAP/Non-SAP systems to SAP HANA

Published: April 2018


Data provisioning is a process of creating, preparing and enabling a network to provide the data to its user. Data needs to be loaded to SAP HANA before it reaches to the user via a front-end tool. To implement SAP HANA, different methods are used for Data Provisioning to transfer the data from both SAP Business suite application or from a third-party systems to SAP HANA.

Optimizing your CRM UI (Web UI vs Fiori)

Published: February 2018


In the times of Amazon one-click buy, Facebook’s easy timeline navigation, WhatsApp’s easy chat/call, the focus of user experience is paramount in companies. As people use these applications there is a general expectation from them to have their internal IT systems to match up those capabilities and performance.

Integration of SAP Delivery to 3PL WMS

Published: February 2018


How to integrate the SAP System with 3PL Warehouse management system (WMS) for Outbound Delivery. This document focuses on how to do a seamless integration between a Company’s SAP delivery process and 3PL WMS with minimal or no manual intervention.

Digital Transformation in Medical Device Industry

Published: January 2018


Many medical device companies seek to use the power of Digital to transform the productivity, quality, and reliability of their operations. For medical device companies, the right starting point is a dispassionate assessment of its current processes, capabilities, and culture. Without knowing where it is today, an organization cannot.

Importance of End Customer in achieving Customer 360 degree vision

Published: January 2018


In most manufacturing companies, a large portion of business is generated from resellers, distributors and dealers. Manufacturers sell to the distributors who in turn, sell to their end customers. In certain industries, distributors sell to dealers who sell to end customers. Although some CRM and ERP software have the ability to capture end customer information, there are a number of challenges to overcome in this area.