Service and Spare Parts Management: Reimagine, Optimize and Transform

The digital revolution is disrupting Service and Spare Parts Management—for the better. This new digitalization wave represents more than ordering parts online. It focuses a spotlight on the importance of customer satisfaction, streamlines parts identification, simplifying or automating order processing, improving technician productivity, and increasing profits from service operations.

So, what new digitalization wave represents?

It represents ERP-driven, integrated B2B E-commerce to ensure your customers have easy to search, up-to-date part information, 3D parts catalogs, 24/7 order capabilities, add-ons like PIM or EDI, and many more features to use.

In this webinar, we covered:

  • Service and Spare Parts Management Challenges and Trends
  • How integrated E-commerce can Accelerate Transformation and Service Excellence
  • Sana Commerce Solution Overview and Architecture
  • Solution Demo and Integration with SAP and Microsoft ERP
  • Lessons learned from multiple ERP-driven, integrated B2B E-commerce Implementations

Key Takeaways

  • How can u enable your service technicians to quickly find parts of a large machine?
  • How can Technicians quickly order parts that are delivered to them directly
  • How can Customers perform Self Service and view their registered equipment, warranties and Service contracts
  • How to navigate common pitfalls and challenges in integrating SAP or Microsoft ERP with E-commerce
  • Insights on features and capabilities of ERP-driven, integrated B2B E-commerce solution to transform Service and Spare parts management


Ashish Saxena

Ashish Saxena

VP - Global Solutions Delivery - Accrete Solutions

Mike Brenneman

Mike Brenneman

Enterprise Channel Sales Manager - Sana Commerce