Reimagine Service Delivery using IOT and Artificial Intelligence

For many industries such as Medical devices, Industrial equipment, Manufacturing, Transportation, Utilities and many more, field service organization is key to the success of the company.

The effect of technology on field service and manufacturing cannot be underestimated, especially as new technologies like IoT, Artificial intelligence (AI) and Machine learning (ML) have proven capabilities to streamline and transform traditional workflows & service delivery models. These technologies can also enable digital transformation initiatives in field service organizations. However, companies are facing technical challenges in developing & implementing an end to end solution and understanding how they can benefit from these technologies.

In this webinar we covered:

  • Field Service Challengess
  • Key challenges in building IoT/ML/AI enabled Field service operations
  • Customer Case studies
  • Our Solution Overview
  • How you can grow revenue and optimize operations

Derek Binkley, Director of Technical Services at ARCA taledk about how they leveraged the IOT/ML/AI solution to solve their service challenges. ARCA is a provider of largest selection of cash handling devices of any manufacturer in the world. They provide cash automation technologies to customers in over 50 countries and support these devices from their headquarters in North Carolina.

Key Takeaways

  • How IoT/AI can increase field service workforce productivity
  • How to improve your global Spare Parts planning & execution
  • Key use cases of IoT/AI technologies in field service operations
  • How companies can benefit from Accrete Consulting Solutions/eKryp solution
  • Streamline and automate service billing processes, and gain proactive visibility into Service P&L
  • Leverage and enhance your existing ERP and CRM applications


Cinque Terre

Ashish Saxena

Vice-President Accrete Consulting Solutions

Cinque Terre

Ramki Pitchuiyer

CEO, eKryp

Cinque Terre

Derek Binkley

Director of Technical Services at ARCA

Corporate Office

7116 252nd Avenue NE

Redmond, WA 98053


Phone: +1 877-849-5838

Accrete Consulting Solutions Inc.

Mercantile Building

9/12, Lalbazaar Street

Kolkata - 700001

West Bengal

Accrete IT Applications Solutions Pvt. Ltd.

102A, HARTRON Technology Park

Plot 25A, Sector 18

Electronics City


Chile International Office

Galvarino Gallardo 1638,

Providencia, Santiago